Frequently Asked Questions

Everything you need to know about your Freddy shopping experience.

How do I know which size will fit me best?

We provide a detailed size guide on each product page. Simply compare your body measurements to our chart to find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.

Are your materials sustainably sourced?

At Freddy, we are committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we audit our manufacturing partners annually to ensure fair labor practices.

Can I track my package after it ships?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.